3 Min. Lesezeit
How to use Customer Data to Boost Sales and Enhance Shopping Experiences
In today's retail landscape, data reigns supreme. It's not just about what you sell but who you sell it to. One of the most critical lessons I've...
Erhalten Sie die neuesten Erkenntnisse, Untersuchungen und Nachrichten direkt in Ihren Posteingang.
Außerdem können Sie die 2. Ausgabe von Omnichannel Retail von Tim Mason & Sarah Jarvis gewinnen!
Kein Spam. Das versprechen wir. 💜
AIR
Acquire. Interact. Retain.
Bringen Sie Leben in Ihre Kundenbeziehungen
Wie der britische Lebensmitteleinzelhändler ASDA die führende Loyalty Plattform AIR und die Expertise von Eagle Eye nutzte, um in nur 3 Monaten das Loyalty-Programm "ASDA Rewards" einzuführen.
2 Min. Lesezeit
Sarah Jarvis on 20 Dezember, 2023
Contents
We are thrilled to share some of our proudest achievements and highlight the ways in which we have scaled better, delivered faster, and come through stronger.
In the words of Daft Punk, this year our product has worked harder, scaled better, delivered faster and come through stronger.
As we reflect on the past year, it’s clear that our team has been working harder than ever to deliver exceptional value to our customers. We are thrilled to share some of our proudest achievements and highlight the ways in which we have scaled better, delivered faster, and come through stronger.
This year has been monumental for us as we onboarded 7 new enterprise customers to our Cloud-Based Basket Adjudication product including Asda, JD Sports, and Virgin in the UK, Loblaws and Shoppers Drug Mart in Canada, as well as Woolworths in Australia. The adoption of our products by these industry giants is a testament to its vital role in shaping loyalty and personalization strategies across the globe. Our product’s global applicability is now more evident than ever, and we are excited to continue this momentum.
Our product has seen incredible growth this year, adjudicating over 350 million baskets every month—a staggering 56% increase year on year. But it’s not just the volumes that have grown; the variety of transaction adjudications has also expanded. We have rolled out more than 30 new features, addressing a diverse array of challenges faced by our global customer base. From supporting various new offer types such as quest campaigns, to enabling the exchange of loyalty points for product discounts directly at the Point of Sale, we are committed to providing market-leading personalization strategies. These developments underscore our unwavering commitment to innovation and customer success.
This year, we have significantly reduced our API response times by 46%, setting a new industry standard. We are proud to say that our average basket adjudication response time is now a mere 250ms, making us even faster than Google, which takes approximately 500ms to run a search query. This achievement is a clear demonstration of our dedication to delivering speed without compromising quality.
Over the past 12 months, our product has evolved to become more global, robust, and loved by our customers. We are now in use by enterprise businesses across EMEA, NAM, and APAC, and have delivered a myriad of new features at an unprecedented speed. Our commitment to innovation and customer satisfaction has resulted in new customer case studies that showcase the tangible impact of our product.
As a further testament this, we recently ranked #7 in The Martech Weekly’s 100 most innovative martech companies in the world!
As we step into the new year, our focus remains on continuing to innovate our technology and platform, with the aim of making it even more scalable, faster, and reliable. We are committed to pushing the boundaries of what is possible, ensuring that we stay ahead of the curve and continue to provide unparalleled service to our customers. The journey ahead is exciting, and we are ready to take on new challenges, embrace opportunities, and set new standards of excellence in our industry.
As we celebrate these achievements, we are immensely proud of our team’s hard work, our customers' trust, and the exciting opportunities that lie ahead. Here’s to another year of growth, innovation, and success!
Mit mehr als 15 Jahren Erfahrung als Retail Marketing Leader in der Kundenbindungsbranche hat sie mit einigen der weltweit größten Einzelhändler und FMCG-Marken zusammengearbeitet, um ihnen zu helfen, profitables Wachstum zu erzielen, indem sie den Kunden in ihren Entscheidungsprozessen in den Vordergrund stellen. Ihr Fachwissen umfasst die Gestaltung von Kundenbindungsprogrammen, CRM, Personalisierung, Datenanalyse und Vermarktung sowie die technische Umsetzung von Initiativen, die Einzelhändler und Marken näher an ihre Kunden bringen.
Get the latest insights, research, and news delivered straight to your inbox.
Plus, enter to win the 2nd edition of Omnichannel Retail by Tim Mason & Sarah Jarvis!
No spam. We promise. 💜
3 Min. Lesezeit
In today's retail landscape, data reigns supreme. It's not just about what you sell but who you sell it to. One of the most critical lessons I've...
5 Min. Lesezeit
A few years ago, personalization emerged as a buzzword for marketers everywhere, and in 2015, 94% agreed it was a crucial factor in the success of...
2 Min. Lesezeit
In today's business landscape, loyalty marketing remains a vital strategy for understanding customers and enhancing their individual experiences. In...