Scale personalization and stretch customer spend with profitable-by-design Challenges
Our AI and machine learning-based, end-to-end solution combines personalization and gamification to positively impact and reward incremental customer behavior. Challenges are a proven way to deliver highly profitable personalized campaigns at scale that retailers, suppliers, and end customers love.
The process of assigning a personalized Challenge to an individual requires our AI models to take 190+ intelligent decisions. Our AI engine selects the top offers to recommend to each shopper based on affinity. Then, it personalizes the target spending values and the rewards for the 3 challenge steps. These intelligent decisions ensure that each challenge is tailored to deliver the optimum output for every individual, executed at an unparalleled scale.
Problems we solve
Executing profitable promotions that deliver tangible customer value
7:1 incremental sales to reward earned
Unlocking supplier funding at scale
4:1 incremental sales to reward earned for participating suppliers
Scaling personalization within weeks
1,000s of truly 1:1 offers
A solution designed for grocery and other high-frequency retailers
- Product group - highly relevant to this specific customer.
- Spend (or frequency) threshold - personalized to every customer and set higher than their predicted natural behavior during the campaign timeframe.
- Reward amount - enough to motivate this individual customer to react.
Deploying the right challenge to drive the behavior you seek
Frequency Challenge
One more visit, try formats/channels to acquire customers
Brand Challenge
Consolidate spend, grow purchases, broaden engagement, try new products, acquire customers
Category Challenge
Consolidate spend, grow purchases, broaden engagement
Referral Challenge
Recruit friends and family, generate buzz
Behind Challenges is a built-in next generation data science composed by different algorithms. Each one of them has a different role in ensuring an innovative use case.
Meet the algorithms
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Thank
The People PleaserThe People Pleaser just wants everyone to be happy. Our "Thank" algorithm makes sure customers get offers on the products they love.
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Activate
The InfluencerThe Influencer wants to introduce you to new products that she just knows you will love. Our "look-alike" algorithm finds customers who are similar and recommends new products for them to drive cross-sell and new product adoption.
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Mix
The ChefThe Chef likes to experiment with different ingredients in different proportions. They try different combinations of the balance between "Thank" and "Activate" until they are satisfied that it is just right.
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Predict
The DivinerThe Diviner has a knack for predicting the future, and has a pretty reliable track record. The Diviner predicts how much a customer will spend on a brand in an upcoming period so the offer can be tailored to them.
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Stretch
The CoachThe Coach believes you can always do more, and he’s not afraid to push you.
Our "Stretch" algorithm drives incrementality by getting customers to stretch beyond their usual purchase amount.
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Ceiling
The ModeratorThe Moderator likes to keep things realistic and calm. If customers have been stretched too far, he brings a voice of reason to prevent their offers from becoming unachievable.
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Reward
The MotivatorThe Motivator wants to encourage everyone to do their best, and isn't afraid to give people incentives to get them moving. The "Reward" algorithm calculates the right reward to incent each individual customer will need to be driven to take action.
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The People Pleaser:
"Thank" AlgorithmThe People Pleaser just wants everyone to be happy. Our "Thank" algorithm makes sure customers get offers on the products they love.
-
The Influencer:
"Activate" AlgorithmThe Influencer wants to introduce you to new products that she just knows you will love. Our "look-alike" algorithm finds customers who are similar and recommends new products for them to drive cross-sell and new product adoption.
-
The Chef:
"Mix" AlgorithmThe Chef likes to experiment with different ingredients in different proportions. They try different combinations of the balance between "Thank" and "Activate" until they are satisfied that it is just right.
-
The Diviner:
"Predict" AlgorithmThe Diviner has a knack for predicting the future, and has a pretty reliable track record. The Diviner predicts how much a customer will spend on a brand in an upcoming period so the offer can be tailored to them.
-
The Coach:
"Stretch" AlgorithmThe Coach believes you can always do more, and he’s not afraid to push you. Our "Stretch" algorithm drives incrementality by getting customers to stretch beyond their usual purchase amount.
-
The Moderator:
"Ceiling" AlgorithmThe Moderator likes to keep things realistic and calm. If customers have been stretched too far, he brings a voice of reason to prevent their offers from becoming unachievable.
-
The Motivator:
"Reward" AlgorithmThe Motivator wants to encourage everyone to do their best, and isn't afraid to give people incentives to get them moving. The "Reward" algorithm calculates the right reward to incent each individual customer will need to be driven to take action.
Benefits of our solution
Automated end-to-end solution
Built on the Google Cloud Platform, AI and ML are applied in innovative ways to automate the creation, execution, and measurement of your promotions
Minimal resource needs
Designed specifically to simplify setup and maintenance with the goal being to eliminate the impact on your IT, digital, and commercial teams
Seamless integration
Being API-driven means we easily connect to your existing infrastructure to deliver a seamless customer experience within your digital properties
Fast and low-risk implementation
Launch your first campaign in five weeks* and roll out the approach at a pace that works for you
Supplier funding can make the whole service cost neutral
Supplier participation fees > license fee
And when we say end-to-end, we mean it, challenges are packaged up and delivered in an out-the-box, intuitive and engaging digital experience unique to your brand.
Recognized by Industry Experts
Market Guide for Loyalty Program Vendors
2023
Loyalty Technology Solutions Landscape
Q4 2022
IDC MarketScape: Worldwide Retail Loyalty Software Providers 2024
Technology Today Report
2021
What are you waiting for, your customers save money on products they love while being rewarded for their incremental spending, and suppliers can fund the whole thing.