1 min read
Balancing Customer Experience and Efficiency for Growth
In the article "Investing in Customers or Efficiency: Which Wins Long-Term?" from Dynamic Business, industry leaders explore whether prioritizing...
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How ASDA leveraged Eagle Eye's market-leading loyalty platform and expertise to launch 'ASDA Rewards', deployed just 3 months after project kick-off.
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In the Dynamic Business feature "Let’s Talk: How to Quickly Turn Complaints Into Customer Wins," industry leaders—including Jonathan Reeve, VP APAC at Eagle Eye—share how customer complaints can become powerful tools for transformation.
Reeve emphasizes that customer feedback is loyalty insight in disguise. Retailers that act on complaints in real time not only solve individual issues, but strengthen their broader service model. He explains how organizations can turn this feedback into operational improvements, personalized engagement strategies, and long-term retention wins.
The article outlines three actionable approaches shared by featured executives:
The takeaway? Treating complaints not as problems—but as data-rich loyalty opportunities—sets high-performing businesses apart in 2025 and beyond.
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1 min read
In the article "Investing in Customers or Efficiency: Which Wins Long-Term?" from Dynamic Business, industry leaders explore whether prioritizing...
1 min read
In the article "Making Personalization Profitable: Loyalty Lessons from Two UK Retailers" published by Canadian Grocer, Joel Percy, Regional Director...
2 min read
Loyalty programs in any industry can make or break a brand's reputation. From the way a company manages personal data to how it markets to recurring...