UK Retailers Must Prioritize Loyalty, Personalization, & Profitability

In the article "Making Personalization Profitable: Loyalty Lessons from Two UK Retailers" published by Canadian Grocer, Joel Percy, Regional Director at Eagle Eye, explores how leading British grocery retailers are unlocking measurable value through next-gen personalized loyalty strategies.

Using case studies from Tesco and Asda, Percy demonstrates how personalization, when combined with the right loyalty infrastructure, can drive both customer satisfaction and business outcomes. Tesco's Clubcard Challenges, powered by AI and predictive analytics, have proven to increase digital engagement and boost incremental revenue at scale. Meanwhile, Asda's Christmas Cashpot gamified saving experience rewarded customers for consistent participation, supporting long-term loyalty and spend.

Joel emphasizes three critical components for profitable personalization:

1. Customer-Centric Program Design – Rooted in behavioral data and emotional relevance.
2. Real-Time, Scalable Technology – To enable 1:1 targeting across physical and digital touchpoints.
3. Clear, Trackable ROI – Ensuring loyalty efforts contribute to measurable business growth.

For retailers across North America and beyond, the lesson is clear: when personalization is executed strategically—with the right tech stack, AI, and loyalty model—it delivers more than engagement. It delivers profit.

👉 Read the full article on Canadian Grocer.