The Future of Retail: Tomorrow's Tech and AI Trends

Self-Checkout, Smartphones, and the Future of Retail

As retail technology continues to evolve, so too does the way shoppers engage with in-store experiences. In a recent article by The Food Institute, Eagle Eye's Propositions Director Sarah Jarvis shares her perspective on what's next for self-checkout, mobile engagement, and personalization at scale.

Moving Beyond the Checkout Kiosk

With the rise in shrinkage and shifting shopper behaviors, retailers are rethinking their approach to self-checkout. In the article, Jarvis highlights a new direction—away from traditional kiosks and toward smartphone-led shopping journeys that deliver speed, convenience, and real-time personalization.

"We envision that smartphones will become customer companions that augment the in-store experience... Retailers will develop intuitive apps that act as personal shopping assistants, supporting customers throughout their journeys pre-, during, and post-transaction."

– Sarah Jarvis, Propositions Director, Eagle Eye

Why It Matters

From app-enabled product discovery to real-time digital offers and seamless checkout, Jarvis outlines how retailers can rethink in-store experiences with digital integration at the core. These insights align with Eagle Eye's vision of powering more connected, personalized journeys for consumers everywhere.

Read the full article at The Food Institute