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AIR Platform: Loyalty & personalization for retailers

Eagle Eye's AI-powered platform unifies loyalty management and 1-to-1 personalization. Capture first-party data, deliver personalized experiences at scale, and measure results. Trusted by leading grocery, fashion, and hospitality brands.

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Our technology helps retailers design and manage world-class loyalty programs that capture rich first-party data - and then applies built-for-retail AI to deliver 1:1 personalization at scale.

1 min read

Tim Mason on the Future of Loyalty and Customer Engagement

Picture of Eagle Eye Eagle Eye Updated on July 30, 2025

Media Coverage Retail Personalization Loyalty Programs
Tim Mason on the Future of Loyalty and Customer Engagement

In this interview with Loyalty Magazine, Eagle Eye CEO Tim Mason shares insights from decades of retail leadership. From launching Tesco Clubcard in the 1990s to driving innovation with Eagle Eye today, Mason explains why loyalty, personalization, and real-time digital connections are critical to retail success.

Omnichannel, Data, and Customer Centricity

Mason emphasizes the importance of seamless omnichannel experiences powered by data. He discusses how retailers can use personalization and targeted promotions to boost customer value and retention, and why platforms like Eagle Eye AIR help brands connect the dots between insight and execution in real time.

The Future of Personalization and Real-Time Engagement

Looking ahead, Mason predicts a continued shift toward highly personalized, real-time offers across retail channels. With consumers expecting relevance and immediacy, brands that can deliver individualized experiences will be best positioned to grow loyalty and market share.

Read the full interview on Loyalty Magazine

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Plus, enter to win the 2nd edition of Omnichannel Retail by Tim Mason & Sarah Jarvis!

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The Technological Renaissance of Coalition Loyalty Programs

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The Technological Renaissance of Coalition Loyalty Programs

Picture of Eagle Eye Eagle Eye on 17 March, 2025

Explore how technology revitalizes coalition loyalty programs, enhancing personalization and customer engagement in the digital age.

Media Coverage Loyalty Programs
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Tesco Launches New AI-Powered Clubcard Challenges

Picture of Eagle Eye Eagle Eye on 29 April, 2024

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News Grocery Media Coverage Retail Personalization AI Loyalty Programs
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Loyalty Tech Trends for 2025: Eagle Eye’s Expert Predictions

Picture of Eagle Eye Eagle Eye on 17 December, 2024

Discover Eagle Eye’s expert insights on loyalty tech trends for 2025, including AI, personalization, and the future of customer engagement.

Loyalty Technology Media Coverage Retail Personalization AI Loyalty Programs
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