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Annual Report for FY23

Eagle Eye Annual Report FY23

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Why
Eagle Eye?

The Top 10 Reasons Why Customers Choose Us

1. The best-in-class solution

The world’s most scalable (750m weekly personalised offers) and flexible (100+ offer types) loyalty & promotions platform.

2. We love retail and retailers love us!

Our platform has been built to solve the major challenges preventing enterprise retailers from realising their loyalty and personalisation visions. And it works! We couldn’t be prouder to boast our client retention rate of +99%.

3. Lightning fast at scale

Our platform currently processes between 5-10k API transactions per second, adjudicating 50 item baskets with 10 complex promotions in under 250ms millions of times a day. This is real time at scale.

4. Innovation at our core

We deliver new features every 2 weeks with zero downtime deployments and are dedicated to building the future of marketing with our customers through customer beta and innovation programmes.

5. No downtime

We continually exceed our uptime SLA of 99.9% and usually maintain 100% availability which is why we are relied upon to deliver a stable service across +450k points of sale for some of the world’s leading retailers.

6. Serious about security

We prioritise security and invest in industry-leading technologies, partners, certifications and processes (Google Cloud, Rackspace, Jumpsec and many more) to ensure the utmost protection.

7. Infrastructure with purpose

Our multi-tenanted environment enforces a higher security profile, mitigates capacity issues and means all our clients benefit from platform upgrades.

8. We’re here for you!

We provide 24x7x365 global support to all our clients. We also provide all users with access to our Eagle Eye Training Academy and other self-serve training materials to ensure you can derive the maximum value from the platform.

9. Accessible documentation

We are a developer-friendly platform and have complete API documentation which is accessible upon signing an NDA.

10. Our People

Last but by no means least, our people and culture are everything and we truly believe this sets us apart from others. Eagle Eye was founded on one core principle – treating people as you’d like to be treated, 250+ employees and 20 years later - it is still at the heart of how we do things around here. We soar. You soar.