Now that the holiday shopping season has ended, retailers are evaluating their Q4 sales, loyalty, and promotional strategies. They're examining not only the immediate impact on short-term profits but also assessing whether their efforts have strengthened customer lifetime value or simply attracted deal-seekers.
The key difference between retailers who maintain holiday momentum and those who don’t often lies in how they leverage data. It’s not just about the numbers, but about understanding customer preferences and using that insight to turn one-time holiday shoppers into loyal, repeat customers. With the power of AI and analytics, retailers can transform this data into smarter, year-round customer engagement strategies.
In her latest column in CustomerThink, our Communications and Propositions Director Sarah Jarvis outlines the top strategies for retailers looking to build lasting customer relationships and shift their focus from short-term sales to long-term loyalty after the holiday season. Read the full article here.